By Solution, BY INDUSTRY, By Design Service and Hospitality Whether a service environment and/or the hospitality business, the level of service is what differentiates you in your industry. Service industries rely upon your front line people to make customers want to come back to your establishment and continue doing business with you. The hospitality industry, as well, relies upon the employees at all levels to make things happen;cleanliness of rooms, fulfilling guest service expectations, and understanding and implementing the "brand" standards. You want guests to want to return to your hotel. In addition, you too, are held accountable to having a legally compliant HR infrastructure. You want to have a culture that promotes the fulfillment of your goals. Your training initiatives have to support employees understanding of service and performance expectations.